Your Privacy Is Our Priority

w8j ("we", "us", "platform") operates a trusted online casino and sports betting platform for players in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information when you use the w8j website, mobile application, and related services.

This policy applies to all services, products, and features of w8j. By registering with w8j or continuing to use the service, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our services.

We may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through the platform. The "Last Updated" date at the top of this page always reflects the most current version.

We collect the following types of information in order to register your account and provide services on w8j:

2.1 Information You Provide Directly

When you register, log in, or fill out a form on our platform, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may participate)
• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay transactions)
• National ID card or passport number (for KYC verification)
• Bank or mobile wallet account details
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, our system automatically records certain technical information:

• IP address and device identifier information
• Browser type and version
• Operating system
• Page visits, session duration, and click activity
• Referral URL
• Data obtained from cookies and similar tracking technologies

2.3 Transaction and Gaming Information

Information related to your use of our services — such as deposit and withdrawal history, betting activity, game play patterns, and bonus usage details — is automatically recorded.

w8j uses your personal information only for legitimate and clearly defined purposes. We process your information for the following reasons:

• Account management: To create, verify, and maintain your account.
• Identity verification (KYC): To prevent fraud and verify age.
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: To provide assistance via 24/7 live chat and email.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Responsible gaming: To identify potentially problematic gaming behaviour and provide support.
• Service improvement: To improve platform quality and user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Marketing communications: To send promotional offers and updates based on your consent.

We will never use your information beyond the purposes stated above, and we will not sell it to third parties for marketing purposes without your explicit consent.

w8j does not sell your personal information to third parties. However, where necessary for operating the service, we may share information in the following circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, game provision, technical infrastructure, and customer service. These partners are given limited access only to the information they need, and they operate under strict confidentiality agreements.

4.2 Legal Obligations

If required to comply with a court order, a lawful request from law enforcement, or applicable law, we may be required to share information with the relevant authorities. In such cases, we will always disclose only the minimum information necessary.

4.3 Fraud and Security

Limited information may be shared with security agencies or industry partners to prevent fraud, money laundering, or other illegal activity.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance in such circumstances.

w8j uses various types of cookies and similar tracking technologies. These help improve your browsing experience and ensure the service operates correctly.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, login, session management, and security features will not work. These cookies cannot be disabled.

5.2 Analytical Cookies

These cookies help us understand how users interact with the platform. This information is used in aggregated and anonymised form and helps us improve our service.

5.3 Functional Cookies

These cookies remember your preferences, such as language selection and account settings, so that your experience is personalised on each visit.

You can control non-essential cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work correctly.

w8j retains your personal information only for as long as necessary. The retention period depends on the following:

• Active account: For the duration your account is active and for a defined period thereafter.
• Legal requirements: For the period required to comply with anti-money laundering regulations and financial rules.
• Dispute resolution: For the period necessary to resolve any potential legal claims or disputes.
• After account closure: Relevant records are retained for a defined period to meet legal obligations.

Once the purpose of retention has been fulfilled and there are no legal obligations remaining, we will securely delete or anonymise your information.

w8j respects the following rights you have in relation to your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We will respond to this request within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may contact us to request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations or legitimate business purposes, we may be required to retain some information.

8.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted, such as when you are questioning the accuracy of the data.

8.5 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails at any time. Every marketing email will include an unsubscribe link.

To exercise any of the above rights, please contact our support team. We are always ready to assist.

w8j strictly does not provide services to anyone under the age of 21. Our platform is for adults only and we never intentionally collect personal information from minors.

Age verification during registration is mandatory. If we become aware that a user is under 21, we will immediately close their account and delete all associated information.

If a parent or guardian believes their minor child has registered on our platform, please notify our support team immediately.

w8j incorporates services from various game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and others. These providers follow their own privacy policies.

bKash, Nagad, Rocket, and Upay are used for payments on our platform. When using these services, you interact directly with their platforms and their own privacy policies will apply.

w8j is not responsible for the privacy practices of third parties. We recommend that you review the privacy policy of each third-party service.

w8j may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• By displaying a prominent notice on the platform
• By sending a notification to your registered email address (for significant changes)
• By updating the "Last Updated" date at the top of this page

Continuing to use the platform after changes are made will be considered as your consent to the updated policy. It is therefore recommended that you review this page regularly.